by Mel Kleiman on Apr 16, 2012, 9:35 AM | No comments yet Tweet wisdom22 The way you word your questions determines the kinds of answers you get. The answers you get determine whether the decisions you make are based on good information or poor information. Here’s a standard behavioral-interviewing, customer service question: “Give me an example of a time you had to deal with a difficult customer.” Phrased this way, you wil
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